The Hidden Heart of British Local Government: How the Portal Revolutionised Service Delivery
The digital transformation of local government in the UK has been a slow but steady evolution, often overshadowed by wider debates about centralisation and devolution. Yet, at the grassroots level, one tool has quietly reshaped how councils interact with citizens: the portal. For decades, public services—from council tax payments to planning applications—were cumbersome, fragmented, and …